Call us : (757) 594-9799

Reviews for Park Place

  Write a Review

We'd love your feedback! Please take a moment to rate your apartment community and visit us on Facebook, Google or your favorite review site!

 

Posted On: 8/30/2019

Maintenance

Recently they fix the master bathroom faucet and the light of the microwave. When I call them they came fast and solve the problem. Thanks
By: Anonymous   
Source: Property Site Read Property Manager's Response

Thank you for taking the time to leave us your feedback!

Posted On: 8/28/2019

Love this place

Maintenance is fast and effective! Easily recommend.
By: Anonymous   
Source: Property Site Read Property Manager's Response

Thank you for your kind words about our maintenance team!

Posted On: 8/26/2019

Great customer service!

I so appreciate the quick response to a question or issue and the service to take care of reported items from the office staff and maintenance staff. Thank you!
By: D. Morgan   
Source: Property Site Read Property Manager's Response

Thank you for taking the time to leave us a review! We're happy to see your comments about the service our staff has provided!

Posted On: 7/30/2019

Great Location, Good Amenities, Adequate Maintenance

The apartment complex is quite new (or at least renovated recently) and very nice, and has some good amenities (pool and gym). However, the speed of emergency maintenance needs to be greatly improved in my opinion. I recently had my A/C breakdown during the latest heatwave and it took them 3 1/2 days before it was working again, for someone my age I was able to deal with it but if a senior person or young child had to be in that house all day I think it would have been a different story. When they first arrived they provided some relief (a small A/C unit that kept my small 1-bedroom apt at a comfortable 85 degrees at night), which would have been fine for a night or two...max. But due to the negligence of the daily maintenance crew checking in with the on-call maintenance personnel I had to wait at least a day or two longer then needed. My A/C went out Saturday night, and so I realized things happen and so I called on Sunday. After waiting several hours (making at least three calls to the emergency line) I finally got someone to my APT and he told me the A/C blew and they would need to replace the A/C unit, but someone would be out first thing Monday to fix it. He said I would not need to be there they would just do it, and so I went to work. When I finally got off I came home and it still had not been fixed, so I went to the office around 4pm and told them my story and they said that they were "just going to check on my apartment" and would be up right away. Well the guy came 10 mins later and tried "fixing" it on the inside then had to go to the roof to check it out. He came back and told me it needed to be replaced...same thing I had been told the day before, and so "he would put in an order and it would be fixed in a day or two...sorry." I was a bit mad because my order should have been put in first thing Monday since they already knew it was broken but waited until the end of the day before they even checked it out. So that is why I am only giving a two star.
By: Michael Bartel   
Source: Property Site Read Property Manager's Response

Hi Michael - thank you for taking the time to leave us some feedback so we can work even harder for our residents. We're happy to see your comments about your apartment and our amenities! We are sorry for the inconvenience with your AC repair. We always aim to complete work orders within 24 hours, but had a few repairs come up at once and we apologize for the delay. Your comments have been passed on to the management team for review. We can't thank you enough for choosing Park Place as your home and hope the rest of your time in our community is a 5-star experience!

Posted On: 7/30/2019

Overall Nice

Especially impressed with the maintenance team.
By: Anonymous   
Source: Property Site Read Property Manager's Response

Thank you for the 5 stars!

Posted On: 1/14/2019

Great Apt Complex in Optimal Location

I've lived here for about 3 years now and the apt complex is very nice. Up-to-date building with great amenities of pool, gym, and multipurpose room. Staff is great. Maintenance responds to requests super fast within 24 hrs and Mac, who works maintenance, always does a great job! The location is awesome in City Center because you have beautiful fountains to walk around and many great restaurants and a movie theater within walking distance. It also is just a couple minutes from I-64 access which is perfect for people who commute far for their jobs like myself. The parking inside the complex is sometimes full so you have to park around the outside the building or in the free parking garage across the street. It's still close so not super inconvenient. For it being a community within City Center, the noise isn't too bad and people don't get too loud on weekend nights. There are a couple of bars nearby but nothing gets out of control. There are some car clubs that like to loiter in the free parking garage or on the city center streets with really loud music and mufflers around 1 and 2am that wake me up, but thankfully that only happens a couple times a month. During the winter months, if we get snow, the roads around city center are some of the first to get plowed. Its definitely one of the more expensive apartments in the city but you get great quality and beautiful location for what you pay for. I wish there was a recycling bin within each building but you do have to walk to the next building over to drop off your recycling.
By: Lauren   
Source: Property Site Read Property Manager's Response

Thank you for the 5 stars!

Posted On: 4/2/2018

From Way Off Point to OMG!

We had a horrible experience at an apartment complex who was supposed to have our apartment ready. Come moving date the OTHER place was just a joke and followed through on nothing they had promised. So, we were without a place to live on moving day! We immediately went to Park Place, walked in, and were greated by Nikki. She was and is an angel from the start to the finish. She showed us a gorgeous apartment and took care of us from beginning to end. She reassured us every step of the way, and went above and beyond. She showed us the actual apartment we would be in and explained everything with NO hidden fees. The apartments are gorgeous, the area is beautiful and secure. We can't wait to move in and are more than excited to move in and start the new chapter in our loves at Park Place. A huge thank you to Nikki our guardian angel.
By: Cristy and Cathy Matos   
Source: Property Site Read Property Manager's Response

Thank you for the 5 stars!

Posted On: 3/29/2018

Thank you!

Nikki spent the entire morning with me making sure that my new apartment would feel like the home that I need. She was energetic, encouraging and very professional. She went above and beyond to make sure that my experience was a positive one. I highly recommend Park Place at City Center!
By: Anonymous   
Source: Property Site Read Property Manager's Response

Thank you for the 5 stars!

Posted On: 3/27/2018

Good area, Prodigious apartments and the staff is 5-Star, se

I recently relocated here from Charlotte. Before I moved to Newport, I decided to come up and shop for apartments. While in Newport I toured several apartments and found Park Place by accident. When I walked in I was welcomed by Nikki, who was my leasing consultant. She did a marvelous job assisting with my questions/concerns, as well as providing clear details (frequently) to assure that I understand the area and the apartment community. To say she is GREAT is not doing her justice. She is great at her job and I personally recommend that management considers her as management material. When I think of customer service I think of chick-fil-a and Nikki! Honestly, no embellishment go in and experience her hospitality for yourself. You can really tell she takes pride in her job. The way she went about the tour, I thought she owned the place. I mean she was picking up trash, greeting the tenets and even spoke highly about the competition. Again Nikki is awesome! The staff is great as well. They really complement one another and I am happy I elected Park Place to live. I was so sold by Nikki, I never even saw my apartment until I moved in. She did a great job too. Very fair deal and she picked a beautiful location for me. My view overlooks the lake and pool, 1bd room, with over 900 sq ft, I feel very blessed to have encountered my experience with Nikki. The amenities are cool, QUIET neighbors and everything you could ever need is close, no lie. I highly recommend anyone to come by and just talk to NikkI and I bet she will hook you in. Thank you Nikki, great job and I hope you receive a promotion for all of your hard work.
By: Anonymous   
Source: Property Site Read Property Manager's Response

Thank you for the 5 stars!

Posted On: 3/22/2018

Amazing Place To Live...You’ll Love It!

My fiancé and I were looking into moving from where we were at the time to something bigger for ourselves and our girls!!! We happened to be going to our bank which was a 3 minute walk from the Park Place rental office. Well there were no parking spots available in front of our bank so we parked in front of the leasing office. As we were coming back from the bank we noticed a “Now Leasing” sign outside. I told my fiancé....we should check it out just to see what they looked like on the inside!! BEST DECISION OF OUR LIVES!!! From the moment we met NIKKI who was our leasing consultant it has been NOTHING short of AMAZING!!! Nikki is wonderful, down to earth and so so easy to work with. Just an all around...great person!!! Anywho, she took us up to look at what is now our new home and we FELL IN LOVE!!! Very Spacious, Wonderful Amenities, Quiet Neighbors, Close to EVERYTHING, and most importantly A SAFE PLACE to call home!!! I would recommend any and everyone to make this place your new home and most definitely speak with NIKKI...WE LOVED HER and STILL DO!!!
By: Anonymous   
Source: Property Site Read Property Manager's Response

Thank you for the 5 stars!

Posted On: 11/28/2016

Love it!

I lived here for 2 years and greatly enjoyed it! The location is great, the staff is very friendly and helpful. I miss this place so much! Highly recommend it!
By: Erinda Stefi     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for the 5 stars!

Posted On: 11/28/2016

Park Place

I absolutely love living here! The staff is wonderful and very professional. They go out of their way to get to know you and make sure you feel right at home. You never feel intimidated by the "landlord" as the resident. Very clean apartments and the maintenance staff is very efficient about getting a job done. The only thing that bothers me is the rent, but with the great staff and location, I can't complain. Everything about this place is terrific!
By: Jared M. Zielinski     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for the 5 stars!

Posted On: 9/6/2016

Love living here!

I moved to Newport News from Williamsburg. I looked at many different apartment complexes in both Williamsburg and Newport News. I was so excited when I toured City Center Apartments. There were so many different floor plan options and the amount of space I got for the price was unbelievable. Everything is so clean and both the leasing staff and maintenance staff is amazing! Everyone is so friendly. The groundskeepers say hello every morning on my walk with my dog. The leasing staff is always so quick to get back to me and very responsive with any issues or concerns I've had. I love living here. I looked at Tech Center and they price was almost the same and I was getting 300 sq feet less than what I have at City Center. I live alone and always feel so safe. My neighbors are friendly and tons of people have dogs. Being in a pet friendly community was very important to me and this is just that; pet convenience areas at every corner. I recommend working with Krystel if you get the chance. She was fabulous and worked so hard to get me the perfect unit! Another bonus is that packages are delivered right to your door! Major bonus if you love online shopping, like me. Also the leasing office is open 7 days a week and someone is always ready to help you. The amenities are ALWAYS pristine and so are the walkways. I didn't know if I would be comfortable spending the extra money to live alone, but it has been worth every penny!!!!! If you are considering Park Place definitely come visit and see the layouts for yourself. You will be amazed at the quality, service and overall feel of the complex!
By: Margeaux     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for the 5 stars!

Posted On: 11/21/2015

Great Place to Live!!!

Very well managed apartment complex at very competitive prices. Next to Newport News City Center which allows exclusive access to shopping, events and a movie theatre.
By: Edwin   
Source: Property Site Read Property Manager's Response

Thank you for the 5 stars!

Posted On: 1/3/2015

# 1 Apartment Community

Park Place is a beautiful community of friendly, helpful ladies/gentlemen who take care of the place and the residents. I've lived here almost 2 years and I have had the best experiences. Affordable upscale living with a long list of amenities. I love the location of the property in the community. Lots of shopping and dining across the street from where you live. You don't have to take your car to do many of the things you would have to do somewhere else. To top that off there are two parking garages within walking distance for visiting guest and a new movie theater. It simply cannot be beat.
By: Stacy Miller     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for the 5 stars!

Overall Rating

5 out of 5 stars

Ratings By Category

Parking
5 out of 5 stars
Amenities
5 out of 5 stars
Maintenance
4.5 out of 5 stars
Staff
5 out of 5 stars
Value
5 out of 5 stars
Location
5 out of 5 stars
Noise
4.5 out of 5 stars

Testimonials